Call centre companies deals with accepting and transmitting telephone calls. There are two types of call centres inbound and out bound. An inbound call centre provides support and information of product and of facilities to the customers of the company, and outbound call centre are operated for telemarketing purposes and for market research. A call centre has a large number of agents who handle the inbound and outbound calls. In recent times, the concept of virtual call centre has also come into being.
Call centres make use of different technological tools to facilitate the faster and smoother working of call flows..One of such technological equipment is hosted call centre dialer. Using a hosted dialer make the work of call centre agents easier while they are on outbound calls. The job of outbound calls can be hectic and time consuming and hosted dialer offer the provision of choosing calls which are useful and might results in providing the agents with lucrative leads.
Another tool that has facilitated the proper functioning of call centres is SIP trunking. Session initiation protocol or SIP are gaining popularity among the call centre companies and are rapidly replacing traditional PRI systems. With time clients requires communicating with agents through various channels like chatting, video calling, mails and so on, SIP trunking provide call centres to successfully fulfil the clients’ needs and simultaneously maximize productivity.SIP trunking increases the quality of calls and also provide various call management facilities.
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